First Visit? What to Expect at Our Grooming Spa

A first grooming visit should feel clear, welcoming, and personal. At Earthwise Pet South Lamar, we want you to know what happens before you arrive, what to tell us about your dog, and how we choose the right grooming service.

This guide is for new grooming clients near South Lamar, Zilker, 78704, Barton Creek, and South Congress. It explains how to book, what to expect at drop-off, and how to help your dog have a smoother first visit.

Start by choosing the right path

When you click Book Online Now, new clients can start with the new-client flow, while existing clients can go straight to MoeGo booking. New clients get 10% off their first groom with code FIRSTTIME10, and the intake helps the store understand your dog before the appointment.

During booking, share your dog's name, breed, approximate size, coat condition, temperament notes, and preferred drop-off times. If you are not sure what service to choose, call or text (512) 503-1088 and we will guide you to the right service.

Tell us what matters about your dog

Great grooming starts with context. Tell us if your dog is nervous, wiggly, sensitive about paws, new to grooming, recently adopted, active outdoors, prone to matting, or used to a particular haircut. That information helps us match the visit to your pet instead of treating every dog the same.

The AKC recommends that owners communicate requests and concerns clearly before a professional grooming appointment (AKC professional grooming guidance). That is exactly what we want: clear notes, realistic expectations, and a plan your dog can handle.

Know the main service types

• Head-2-Tail: best when your dog needs a full body haircut plus bath, brush-out, nails, ears, and finish work.
• Tidy Trim: best for face, feet, and sanitary cleanup while keeping the broader coat shape.
• Wellness Essentials: best for bath-focused maintenance, brush-out, nails, ears, and clean-coat care.
• A-La-Carte: best for quick add-ons like nail trim, ear cleaning, brush-out, or small trim services.

Prices vary by size, coat, condition, and temperament, so we confirm the right service and quote before your appointment.

Prep before drop-off

Give your dog a normal potty break before arriving and avoid a huge meal right before drop-off. If your dog has a favorite treat, leash, or comfort routine, tell us. If your dog gets dirty at Zilker, Barton Creek, or South Lamar sidewalks right before the appointment, do not worry. That is what grooming is for.

For puppies or dogs new to grooming, gradual handling helps. The AKC recommends short, positive grooming sessions and gentle handling practice for puppies so grooming feels familiar over time (AKC handling and grooming guidance).

What happens at pickup

At pickup, you will see the finished groom and can ask what worked well, what to watch between visits, and when to rebook. We may recommend brushing tools, detangling spray, paw balm, de-shedding support, a mud bath add-on, or a different timing plan if your dog needs more maintenance.

The goal is not just one good groom. The goal is a repeatable grooming rhythm that helps your dog feel good, look clean, and stay comfortable between appointments.